Blocked and Broken

Elizabeth Dwoskin and Gerrit De Vynck reporting for the Washington Post:

Experts in free speech and technology said … issues are connected to a broader problem: overzealous software algorithms that are designed to protect but end up wrongly penalizing marginalized groups that rely on social media to build support. Black Americans, for example, have complained for years that posts discussing race are incorrectly flagged as problematic by AI software on a routine basis, with little recourse for those affected.

How do you edit the world? Social media companies have taken to the load-bearing response of using algorithms based on keywords and various other techniques but the fact remains: people are creative. They learn how to game the system in place. And algorithms are notoriously stoic in response.

Work fast and break things may be an inspiring mantra for a start-up, but when you’re the largest social media company in the world, you suddenly find yourself in the unique position of further breaking an already broken world.